June 29


Phone System: All You Need to Know

By drew@turnkeyvoip.com

June 29, 2022

call, Chat, Hosted, HostedPBX, hostedpbxservice, phone, sms, smsmarketing, Softphone, Telephone, Video_Meeting, voip

How does the Phone System work?

Phone System in Florida lets organizations switch from on-premises VoIP Remote Workers to cloud-based solutions. Businesses that use this technology see improvements in employee engagement, productivity, and costs. This guide gives answers to the most frequently asked questions to help you decide if the Phone System is right for your organization.

What is a Phone System?

Phone System is a unified communication platform that runs in the cloud. It lets users use the PSTN phone network to make calls outside of their organization.

Microsoft Phone System is a great way to get rid of old phone systems. It gives you all of the features of a PBX, but without the need for complicated and expensive hardware. Phone System adds a full business phone system to the VoIP features of Microsoft Teams, so you can do more than just make and receive calls. Giving you all the benefits you would expect from a cloud environment.

Integrating with the Microsoft 365 productivity suite, Phone System also offers feature extensions that integrate with non-Microsoft products.

Another important benefit is that the platform can grow from a single site to a global business. It’s easy to change to fit your phone needs as your business grows. Whether that means the number of your employees, offices, or territories is changing. So, the Phone System might be a good idea for organizations that work all over the world.

Are there other names for Phone System?

Phone System in Florida name for VoIP Remote Teams. Other unofficial names or terms for Phone System include the following:

  • Hosted Phone system
  • Business Phone System
  • Hosted VoIP Provider
  • Hosted business phone system 
  • Cloud-hosted phone system 
  • Cloud Phone System
  • VoIP Hybrid Workers
  • Teams Phone System
  • VoIP Remote Workers

FAQs on functions

What are the core Microsoft Phone System features?

What does the Phone System give you? Microsoft Teams gives you access to a lot of features that can help you with your business. Here are some of the most likely functions you and your team will use:

  1. Access from any device where you can use Teams 

As long as they have internet, employees can use all of their Teams tools from their phones, laptop, or tablet as long as they are connected to the internet. Microsoft Phone System offers the same high level of security for businesses as the rest of Microsoft 365 and Office 365.

  1. End-user control over their calling

Users touch the screen to answer calls. People can make outgoing calls by either dialling the number or clicking on a name in their address book.

Phone System Features include:

  • Full Delegation Support – allowing employees to answer calls on behalf of their colleagues
  • Busy on Busy – new or incoming calls can be rejected with a busy signal
  • Custom Ring Tones – making it easy to know when is your phone ringing
  • Caller ID – showing picture ID and job title
  • Do Not Disturb and Breakthrough – allowing you to block unwanted calls while letting important callers ring you
  • Call Escalation – Easily go from a 1:1 call to a group call with screen sharing, video, and more
  1. Monitoring

Detailed reports are available to help admins track usage and call quality from a single, centralized platform.

  1. Smart/cloud voicemail

Users set up their client settings for voicemail greetings, the language they want to use, and how calls should be answered. Your Exchange mailbox is where the transcriptions of your voicemails are kept.

  1. Flexible transfer options

 Calls can be transferred, forwarded, or parked – where others can answer with a code. Users can consult via Chat or Voice and Video.


About the author

Drew Martin has been in the Telecommunications Industry since 1974. He served as an Engineer for GTE for 17 years before embarking on his own adventure as a business developer. Specializing in Voice Over IP has become his passion. If you ever have a question about anything in the Telecom World he is ready to help. Just shoot him an email or leave a comment!!

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