1. Presence management
Presence management is one of the most important tools for keeping track of employees who work from home. You can hold employees accountable by using this tool to see when they are active or available in real-time. This can also help customers by getting them to the right department without having to listen to hold music.
2. Communication
One of the best ways to manage teams that work in different places is to talk to them often. It’s easy to forget to talk to other team members when you’re not in the same place. With VoIP remote workers, you can make calls, hold video conferences, and chat with other people. As a manager, you should go out of your way to talk to your team members, since they might be less likely to ask for help.
3. Conference video calling
Because of Covid-19, nearly half of the people who work in the UK do so from home. Employees have had to change how they talk to each other and work together in every way. Businesses that need to work together can’t meet in person anymore, so they have to find another way to get together. With VoIP’s video conferencing, your VoIP remote workers can connect and make video calls from anywhere, making it easy to work from home. With video conferencing, your business can hold meetings and make sure that projects are still moving forward.
4. Chat messages
Since teams can’t talk to each other in person anymore, they need quick and easy ways to talk. With VoIP turned on, you can talk to other VoIP remote Workers members and they will get the messages right away. With chat messages, managers can stay in touch with their teams and find out what’s going on.
5. Call recordings
VoIP has software called “Call recording” that lets you record phone calls and save them as digital audio files. Even though some people work from home, you still want to make sure that customer service is good. You can go back and listen to these recordings to see how they went and pull out any important information. Managers can see how well or badly customer service is done, and if something is wrong, they can fix it.
6. Analytics
VoIP has call analytics that can help a business get useful information. The information you get from these calls is valuable and can help you figure out what you’re doing right and where you can improve. Call analytics has features like tracking calls and recording calls. The amount of this information can be overwhelming at times, but it’s better to have it because you can use it later to keep an eye on all your VoIP remote workers.
7. Cloud-based System
When you are working on something, it can be hard to share files that could contain sensitive information. Also, if you send documents by email, you might have to wait longer for a response, but with a cloud-based system, you’ll get a message right away. With a cloud-based system, you and your team members can share files that can be accessed from anywhere. VoIP works with CRM. With CRM integration, all of your calls, emails, messages, and files are in one place. The VoIP phone system can work with third-party CRM programs like Gsuite and Microsoft Office.